Policies

Cancellation/Rescheduling Policy

24 hours notice or more:
Thanks for letting us know in time to allow other clients the opportunity to book the appointment.

Under 24 hours notice:
With short notice we may find it hard to re-fill your time slot. If we can't, we charge a cancellation fee equal to 50% of the treatment cost.

No Notice / no-show:
We charge a cancellation fee equal to your full treatment cost.
Privacy Policy

At Naturally U, we are committed to your privacy. This means that we do not distribute, rent or sell any of your personal information. We also do not send unsolicited mail to your email address without your approval.

Contact Forms

Questions Form
Pop us a question here and we'll get back to you shortly.

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Feedback Form
At Naturally U we strive to provide excellent treatments and services.   To help us achieve this, we would love to know what we are doing well and where we need to improve.   So please feel free to complete and return our Customer Feedback form.  

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Complaints and Greivances

If you have a more serious concern or grievance, such as inappropriate behaviour from a therapist please contact Pauline Burr by completing this contact form. Alternatively if you would prefer to directly contact the relevant therapist’s association, the details of each therapist’s association and a hyperlink to their contact details is provided on the Naturally U team page, click here.

If you have a more serious concern or grievance, such as inappropriate behaviour from a therapist please contact Pauline Burr by completing this contact form.  Alternatively if you would prefer to directly contact the relevant therapist’s association, the details of each therapist’s association and a hyperlink to their contact details is provided on the Naturally U team page, click here.   

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